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Upskill your Supplier Management leaders and their teams
A major trend in business is the ever-continuing growth of outsourcing. In the desire to focus senior management on the core functions of the business that drive revenue, previously in-house services such as I.T, Human Resources, Facilities Management, Travel, Fleet and sometimes tactical Procurement, are now routinely provided by outside suppliers. Functional leaders who have been used to managing staff are now managing external relationships and having to deal with some of the following challenges;-
- How to determine which suppliers are worthy of significant management attention
- How to ensure the supplier performs to the contract
- How to design and implement effective performance management systems that motivate the supplier
- How to secure supplier commitment to continuous value improvement
- How to manage risk
- How much time should be spent on managing the relationship
- How to create leverage and ‘soft-power’ whilst encouraging collaboration and creativity
The Four Pillars SRM Training programme is aimed at improving the performance of staff who are involved with suppliers, be they procurement/category management specialists challenged to drive more value post-contractually from key suppliers, or those line managers who now have to become expert in managing external relationships.
We use expert tools and templates to gain deep insight into relationships dynamics and highlight some effective ways to achieve immediate and longer-term value improvements. Supplier segmentation, the design of service level agreements (SLAs) and performance scorecards, relationship analysis, value improvement opportunity identification and strategy and priority planning, supplier performance management, development and strategic partnering all feature in our training and support programme.
In a highly-interactive workshop setting we develop and document key relationship strategies that the whole enterprise can endorse – of value to procurement specialists and those key stakeholders who are active in steering important supplier buyer-seller relationships.
SRM Training is led by seasoned procurement experts with many years experience in senior roles with a range of global organisations, as well as years of consulting and training to clients in financial services, facilities management, pharmaceuticals, automotive, manufacturing, transport and consumer electronics.
Get in touch to find out more about how Four Pillars will help your supplier management leaders develop into value drivers, whilst becoming expert in improving your supplier relationships.